JoloJolo Delivery

Delivery experience

that’s simply magical.

Company Overview
Mission Statement

Jolo Delivery is a leading online platform

  • Reliability: Jolo is the "Sure Guy" who will always deliver.
  • Customer-Centric: Focused on meeting the needs of the customer, with a caring and personalized approach.
  • Efficiency: Swift, efficient, and effective in all services, ensuring timely delivery.
  • Efficiency: Swift, efficient, and effective in all services, ensuring timely delivery. Innovation: Continuously improving services offerings and adopting technology to enhance the customer experience.
  • Integrity: Transparent, honest and dependable in all interactions

What we do

Food Delivery

  • Partnering with a diverse range of restaurants, we offer a wide selection of cuisine options delivered straight to your doorstep. Whether you're craving a quick lunch or planning a family dinner, Jolo Delivery ensures that your food arrives hot and fresh.

Grocery Delivery

  • Our grocery delivery services enables customers to shop for essential items from local markets, farms, supermarkets, and specialty stores at unbeatable prices, all from the comfort of their homes. We provide a comprehensive selection of products, including fresh produce, diary, pantry staples, and household essential.

Our Core Values

We are open, honest, and straightforward about our operations

We are accountable and consistently delivering on our promises

We are constantly inventing new ways to do things

We deliver quickly and easily, with no delays

We conscientiously fulfil our obligations to all stakeholders

Why Choose JoloJolo Delivery?

1
Ease of Use

Our user-friendly app and website make ordering hassle-free, allowing customers to browse menus and products effortlessly.

2
Timely Deliveries

We understand the importance of time, which is why we prioritize prompt and reliable delivery services.

3
Local Partnerships

By collaborating with local businesses, we support our community while providing a diverse range of options for our customers.

Let's collaborate.

GET IN TOUCH

For more information or to place an order, please  contact our customer service team at

hello@jolojolo.com

Connect with Us

Stay updated with our latest offerings and promotions by following us on our social media channels.

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FAQS

ANS

  • What is Jolo Delivery?
  • What is Jolo Wallet?
  • What is Jolo score?
  • What is Jolo Services Fee?
  • Why do you charge service fee?
  • What is Surge fee?
  • Why do you charge surge fee?
  • How do I create an account on Jolo?
  • How do I update my profile?
  • How do I delete a save card?
  • How do I fund/top up my Jolo Wallet?
  • What locations do you currently deliver to?

Jolo Delivery is a tech-driven company revolutionizing logistics by bridging the gap between vendors and consumers. Our platform empowers food vendors to deliver meals effortlessly, while providing consumers with a convenient and user-friendly way to order their favorite dishes from top local restaurants in the city. With Jolo, it’s all about a seamless food experience — from kitchen to doorstep.

Jolo wallet is a safe feature on the app where you can put in money for later use. The money in the Jolo wallet can be used to make payments for orders placed on the app. When an order gets rejected due to various reasons, the payment made initially when the order was placed automatically goes into your Jolo wallet, which is accessible to make payments for future orders.

Jolo score indicates how active you are on Jolo as a customer. This works by combining all your overall activities on the app from the day you signed up till date and rewarding you points for it. You get points for ordering meals, rating and reviewing restaurants, rating riders, and referring the app to friends. Rack up more points to move tiers and enjoy exclusive discounts and free delivery on orders.

The service fee is a consumer fee that appears on the price breakdown at checkout on the Jolo app. Unlike other consumer fees, the service fee depends on your order’s subtotal, which is a percentage of your bill excluding the delivery fee. We understand that the service fee may increase as the order amount increases, so we’ve set a cap to prevent it from becoming too high. It’s also important to note that this fee does not apply to all restaurants on our platform.

Having food delivered to you anytime, anywhere is so convenient, but it can be costly to operate a delivery service. At Jolo, we need to cover technology costs, transaction processing fees, and support services to ensure smooth operations. The various fees at checkout help us stay ahead of these expenses and continue serving you, our valued customer. We sincerely appreciate your patronage and look forward to surpassing delivery standards as we establish ourselves as a household name for meal delivery across Africa.

A surge fee is a dynamic flat fee applied when order demand exceeds the available driver supply and is added to your subtotal during checkout on the Jolo app. The surge fee is calculated by considering how many people want to order on Jolo and how many delivery drivers are on the road in a particular area to fulfill orders.

The surge fee was introduced to motivate and reward Jolo Champions for delivering meals under challenging conditions like heavy rain or traffic congestion. This helps us ensure consistent delivery, regardless of circumstances that might naturally cause delays. We deeply appreciate your support and are committed to exceeding delivery standards as we work towards becoming a household name for meal delivery across Africa.

Go to Playstore or App Store on your phone, search for Jolo, and download the app. Create an account in seconds by entering your details and verifying your phone number and email address.

On the Jolo app, you can easily update your account details, delivery address, and profile picture using avatars. Just go to the Profile section on the homepage and make the necessary edits.

On the Jolojolo app, you can delete your saved card details. Go to Profile on the homepage and click on Wallet. Tap the Bin icon next to the saved card to delete it.

From the home page, click on Profile at the bottom right. Select Wallet, at the top right click on Add Money and you'll be able to fund your wallet with either your saved card or via a payment gateway. The added amount will reflect in your wallet balance after the transaction has been completed on Jolo.

We currently pick up and also deliver food to places in Lagos, Abuja, Ibadan, Port-Harcourt, Ilorin, Benin City, Abeokuta, and Asaba. This means you can find your favourite restaurants and food vendors who are in these locations and order your meals from them. There are ongoing plans to expand to other areas of Nigeria soon through Jolo.

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